With CTcomm Solutions for Call Center, you can get a call center support for your small, medium and large-scale enterprises and manage them with remarkable low costs.

  • Inbound/Outbound Call Handling
  • Advanced IVR Support
  • ACD (Automatic Call Distribution)
  • Advanced Queue Management
  • Skill-based and call type specific call prioritizing options
  • Management of complaints via Social Media
  • Omni Channel Customer Notification Management
  • End-to-End Complaint Management
  • Chatbot
  • Voice and Screen Recording System
  • Dialer (Preview, Power, Progressive, Predictive, Agentless)
  • Advanced Campaign Management
  • Rapid Integration Support
  • Scheduled Callback Management
  • Performance and Quality Management
  • Detailed and Statistical Reporting
  • Missing Calls Management and Callback
  • DNC (Do Not Call)
  • Voice Mail
  • Remote Number and Remote Extension Support
  • Advanced Logging and Error Management
  • User and Group Based Authorization
  • User-friendly and Web-Based CRM
In addition to all the technology products used in the Call Center infrastructure, all blog posts about telecommunication and active network devices can be found here.